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Herbal Wellness

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Contact

Email: info@halonline.co.za

Frequently asked questions

What is the return policy?

For hygiene and safety reasons, opened, used, worn or applied HALO products cannot be returned or exchanged simply because you have changed your mind.

This includes products where:

The individual patches or other personal-use products have been removed from their sealed packaging;
The product has been opened;
The product has been applied to the body;
The product has been used or partially used;
The original hygiene seal or protective packaging has been broken.

Unopened products

If you have purchased an eligible product and it remains completely unopened, unused and in its original sealed packaging, please contact us as soon as possible regarding a return.

The product must be returned in its original condition, including all original packaging, labels and accessories.

Return shipping costs for a change-of-mind return are the customer's responsibility, unless otherwise required by applicable law.

To start a return email us on: info@halonline.co.za

When will I get my order?

At HALO, we believe looking after yourself shouldn't feel complicated.

Modern life moves fast. Between work, studying, training, socialising and everything in between, finding time to focus on your wellbeing can be difficult. That's why we created HALO — a modern wellness brand built around simple, convenient products designed to fit into everyday life.

From sleep and focus to recovery, calm and beauty, HALO gives you products that fit around you, not the other way around.

OUR PHILOSOPHY

Feel better. Look better. Live better.

We believe wellness should be accessible, effortless and part of your lifestyle — not another chore on your to-do list.

Our products are designed with the modern customer in mind: minimal, convenient and easy to incorporate into your daily routine.

WHY HALO?

Because taking care of yourself should feel good.

We're building HALO for a generation that cares about how they feel, perform and look, without wanting complicated routines or unnecessary clutter.

Whether you're preparing for a big day, winding down at night, recovering after training or simply investing in yourself, HALO is made to fit your routine.

SIMPLE. MODERN. YOURS.

We're starting with wellness patches, but HALO is about something bigger:

Helping you create better everyday habits, one small step at a time.

Welcome to HALO.

Wellness, worn differently.

When will I get my order?

Orders are generally delivered within 2–5 working days from the date your order is dispatched.

Orders are processed during normal business days. Weekends and public holidays are not counted as working days.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Please note that delivery times may occasionally be affected by circumstances outside HALO's control, including courier delays, severe weather, public holidays or unforeseen operational disruptions.

How much does shipping cost?

We offer nationwide delivery within South Africa.

Standard shipping: R80
FREE shipping: Orders over R750

© 2026 HALO

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