Refund policy

Returns and Refunds

We want you to be happy with your order. This policy follows the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

1. Wrong, damaged or faulty items (our error)

If you receive the wrong item, or your item arrives damaged or develops a defect, contact us within 6 months of delivery. We will repair, replace or refund the item, and we cover the return delivery cost.

2. Change of mind (online purchases)

You may cancel your order within 7 days of receiving it. The item must be unused, unopened and sealed in its original packaging, for hygiene reasons. You pay the cost of returning the item. Opened or used items cannot be returned for change of mind.

How to request a return

Contact us with your order number and, where relevant, a photo of the item:
Email: info@halonline.co.za
WhatsApp: 064 779 9034

Refunds are made to your original payment method within 30 days of us receiving the returned item.